So I want to talk about my printer, PrintNinja.
Anyone who’s been following along knows that I was having some problems with UPS, and that they had lost half of my shipment of books a few weeks ago. Well, I emailed my contact at PrintNinja, and she was immediately all over it. She dealt with UPS via their contacts, assured me they would file the claim if the books were truly lost after ten days, and in all ways handled the situation in the most communicative, transparent, professional way - even though the fault was with UPS and not with them.
On Tuesday, UPS found the books and delivered them that night. They’re nestled safely in a corner of my room awaiting volume 2 so they can all ship, and UPS was so cowed that they called me the next day to make sure they’d arrived safely.
I just don’t think this matter would have been resolved so well if not for PrintNinja’s attentiveness. So I really do have to do a shout-out to them, and recommend them to anyone out there who is thinking about printing a comic book.
I was hesitant at first to print overseas. I printed the first volume of Unsounded at a really nice place in Chicago and paid out the nose for it. I was prepared to do it again but since I needed a new print of volume 2 AND a reprint of volume 1, the cost was insane, and I couldn’t find any North American printers willing to cut me much of a deal. At the end of the day, I’m a teensy-tiny niche artist with very limited resources, and I have to operate under those restrictions. So printing overseas wasn’t about being cheap or greedy, it was about acting within my means, and making Kickstarter meaningful not only as a way to get my readers physical books, but also as a way to keep the webcomic funded going forward by ensuring there was a decent net profit after everything was shipped.
And you know, PrintNinja really made that possible. The quality is there, the price is great, and the customer service proved itself well beyond what I experienced with the Chicago printer. I’m not going to name names and this is entirely anecdotal, but I had real production problems with my last printer. They gouged me for a ridiculous amount of overrun copies because they had trimming problems on their end, and many of those copies had holes and ink smears in the title page so I had to toss them. Communication was poor and the books literally showed up at my door without warning one day without my ever having been notified they’d even left the factory.
But PrintNinja? They let me specify which pages I wanted on my wet sheet. How sexy is that? Even the books are packed in smaller boxes, with straps, so I can lift them without breaking my back.
So yeah, if you want a good printer who will take care of you, look at PrintNinja. They get the Unsounded seal of approval.